AI Chatbot
Answers questions
An LLM chatbot answers from your knowledge base: timings, returns, setup steps.
- For FAQs, products and policies
AI chatbot development company
Chatbots that actually help your customers, and your team.
Bots that understand the question, check your data, fix the issue and call a person when needed.
WhatsApp · Website · App
Voice · Slack · Teams
CRM · ERP · Helpdesk
WhatsApp · Order help
Online
Where's my order? It was supposed to come yesterday.
Sorry about that! Order #48213 is with the courier in Lucknow and should reach you by 6 pm today. Want me to send you the tracking link?
I want to cancel it.
Handed over to a person · full chat shared
I'll connect you with Priya from our team, who can help with that right away.
Deflection rate
62%
First response
3 s
Handed over
8%
Real answers
From your own data, not guesses
Gets things done
Bookings, tracking, tickets, follow-ups
Knows its limits
Hands over to a person when needed
Measured
Clear numbers on what it's saving
Conversational AI solutions
Chatbot vs AI agent: what is the difference?
Often confused. A chatbot talks; an agent also acts.
AI Agent
Answers and takes action
Linked to your systems. It can move a booking, check an order or raise a ticket, within your limits.
- For support, sales and staff requests
AI chatbot development services
Custom chatbot development for business
One bot or many agents, built around how you work.
Most requested
Customer support chatbot development
Repeat questions handled; your team gets the hard ones. AI customer support automation.
Zendesk · Freshdesk
Intercom
Sales automation chatbot
Chats with visitors, qualifies them, books a sales call.
AI chatbot with human handover
Tricky chats go to staff, history attached.
WhatsApp Business API chatbot integration
Instant replies on your official WhatsApp number, even on Sundays.
AI voice agent development
Answers calls in Hindi or English. Bookings and orders, no phone menu.
Internal operations AI assistant
Leave, stock and report questions for staff, with role-based access.
Workflow automation AI agents
Returns, leave approvals and order updates, end to end.
Returns
Leave approvals
Order updates
Custom ChatGPT-style bot
ChatGPT-like, but only your data. Sources shown.
Chatbot analytics dashboard
Top questions, solve rate and weak spots in one view.
Intelligent virtual assistant
One assistant for web, app and chat.
AI chatbot integrated with CRM
API integration with CRM, ERP and helpdesk. Chats logged automatically.
Our process
How to build an AI chatbot for customer support
Good bots need good data and real testing. Our steps:
-
01
Read your tickets
Old chats reviewed for common questions.
-
02
Build the knowledge base
Policies and product info organised in one place.
-
03
Connect your systems
Orders, CRM and helpdesk connected.
-
04
Set the handover rules
Handover rules agreed.
-
05
Test with real questions
Your team stress-tests it first.
-
06
Launch and improve
Monthly tuning from conversation analytics.
Use cases
Where chatbots make the biggest difference
Ecommerce
AI chatbot for eCommerce order tracking. Order status from the courier, in seconds.
Healthcare
AI chatbot for healthcare appointment booking. WhatsApp booking, reminders and rescheduling.
Internal
IT helpdesk chatbot for employees. Password and VPN fixes; the rest becomes a ticket.
Sales
AI agent for sales lead qualification and follow-up. Fast replies, qualifying questions, follow-ups at any hour.
AI agent development services
Agentic AI, explained simply
The jargon, in plain words.
Agentic AI
Plans and carries out a few steps, like checking stock first.
Autonomous agents
Finishes tasks alone within limits; asks a person at the edges.
Multi-agent systems
Specialist agents, say billing and delivery, passing customers along.
Natural language understanding
Understands Hinglish, typos and two-part questions.
Chatbot analytics
How you'll know it's working
Your monthly dashboard tracks:
Deflection rate
Chats solved with no staff help.
First response time
Seconds, not hours.
Conversation analytics
Top questions and gaps.
Customer satisfaction
Thumbs up or down after each chat.
Pricing
How much does it cost to build an AI chatbot?
Channels, systems and actions set the price. One build fee, then monthly AI and hosting.
FAQ chatbot
FAQs from your files, one channel.
Typical timeline: 3–4 weeks
Support or sales agent
CRM or orders linked, actions, handover.
Typical timeline: 6–10 weeks
Enterprise chatbot development
Many agents and channels, voice, role-based access, ERP.
Typical timeline: 3 months +
FAQ
Chatbot questions people ask us
How much does it cost to build an AI chatbot?
An FAQ bot costs much less than a CRM-linked agent. You pay a build fee, then monthly usage and hosting.
What is the difference between a chatbot and an AI agent?
A chatbot answers. An agent also acts in your systems, within your rules.
Can you build a WhatsApp chatbot for my business?
Yes, on the official WhatsApp Business API with your verified number. Answers, updates, bookings and handover.
Can the chatbot hand over to a human?
Yes. The chat moves to your team with full history.
Can a chatbot be trained on our company data?
Yes. It answers from your documents and policies. No public training on your data; access by role.
Does the chatbot understand Hindi?
Yes, including Hinglish and typos. Voice agents understand spoken Hindi and English.
Why choose an AI chatbot development company in India?
Good developers, fair rates, and know-how in WhatsApp, Indian languages and local tools. Based in Lucknow.
Plan your chatbot
What should your chatbot handle?
Share your team's most repeated questions. We reply within a working day.
sales@softfix.in
Phone
+91 81890 10044
Address
1st Floor, CP/140, Viraj Khand-4, Gomti Nagar, Lucknow, Uttar Pradesh 226010