We help businesses across multiple industries build scalable, secure and future-ready digital products. Our team combines deep technical expertise with industry knowledge to deliver custom software solutions that drive growth.
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A chatbot that answers three scripted questions is a gimmick. We build the other kind — ones that read your docs, look up your orders, book your appointments, escalate politely when stuck, and quietly improve every week. On your website, WhatsApp, Slack, or wherever your users already are.
Support Assistant
Online · avg reply 1.2s
My order #A2841 was supposed to arrive yesterday. Where is it?
10:14
It's with the courier — delayed at the Noida hub due to weather. New ETA: today by 7 PM.
10:14
Can you make sure someone calls before delivering?
10:15
Connecting you to Priya from our delivery team — she'll call within the hour. I've passed her your order details.
10:15
Deflected
68%
CSAT
4.6/5
Cost / chat
$0.011
Most projects only need a chatbot. Agents make sense when the task actually involves steps, tools and decisions — and when a wrong action has consequences.
Chatbot
Reads your knowledge base, FAQs and product docs. Answers questions, walks through steps, collects details. Falls back to a human when unsure.
Typical build: 2–4 weeks · $ moderate
Agent
Plans a task, calls tools, reads the results and decides what to do next. Can book, refund, update tickets, run reports — with approval gates on risky steps.
Typical build: 6–12 weeks · $$ higher
Same discipline across all of them: grounded in your data, monitored, guardrailed, and cheap to run at scale.
Most requested
Trained on your help centre, past tickets and macros. Answers, then hands off to a human with the whole transcript and context attached.
Qualify, score and route leads automatically.
Move conversations between chat, WhatsApp, email and voice without losing context.
Order tracking, appointment reminders, catalog browsing and payment links — inside WhatsApp.
Inbound and outbound calls with speech recognition, natural replies and clean call summaries.
Slack and Teams bots that answer HR, IT and Ops questions using your internal docs.
Specialist agents (researcher, writer, reviewer, extractor) working a task together — with a supervising agent that checks the output before it's sent.
Answers grounded in your documents, PDFs and databases — with citations every time.
Deflection, containment, CSAT, drop-off points and cost per conversation — reviewed weekly.
One agent, one knowledge base, one set of guardrails. Deployed wherever your users actually message you.
Embeddable chat window with your branding and themes.
Cloud API, templates, catalog, payments, and voice notes.
Internal bots with slash commands and threaded replies.
Inbound/outbound calls with speech recognition and summaries.
Comments, DMs and story replies, all routed through one brain.
Native SDKs for your own mobile apps, with the same backend.
Auto-drafted replies inside Zendesk, Freshdesk and Gmail.
Your ERP, CRM, ticketing tool or internal system — we plug in.
A chatbot answers once and stops. An agent runs a loop — think, act, observe, repeat — until the task is done or it needs a human.
The agent reads the request and its memory, then plans the next action.
Calls a tool — search docs, query the order DB, send an email, update the CRM.
Reads the result, checks it against the goal, and notices failures.
Either it's done, or it takes another loop — capped at a max number of steps.
Anything risky or uncertain gets a human approval gate.
Max steps, tool allow-lists, spend caps per conversation, PII redaction, action logging and human approval for anything that touches money, accounts or customer data. If it can't finish safely, it stops and asks.
Order tracking, returns, product recommendations and WhatsApp re-engagement campaigns.
Appointment booking, symptom triage, prescription reminders and multilingual patient support.
Balance and transaction queries, KYC follow-ups, dispute intake — with strict audit trails.
Admission queries, course guidance, fee reminders and study-plan assistants for students.
Internal bots answering policy, leave, reimbursement and access requests — with ticket creation.
Shipment status, delivery rescheduling and driver coordination over WhatsApp and voice.
Honest answer first
If a $30/month tool covers 90% of your case, we'll tell you to buy it
There are dozens of off-the-shelf chatbot platforms. Some are great. Here's when we'd tell you to use one, and when a custom build pays for itself.
Buy it if
Build it if
Build cost depends on how many integrations and how agentic the workflow is. Run cost depends on conversation volume — we model both before you commit.
One knowledge source, web widget, live handoff to email or chat.
WhatsApp + web + tickets. Reads orders, CRM and knowledge base. Analytics and weekly tuning.
Tool-calling agents with approvals, spend caps and full audit trails across systems.
A well-designed support bot lands between $0.005 and $0.02 per conversation on token spend — 5 to 20× cheaper than the same interaction over a human agent. WhatsApp, voice and image-heavy bots cost more. We model it during scoping and put cost-per-chat on the dashboard from day one.
Where it should live (website, WhatsApp, Slack), what it needs to answer or do, and the systems it must connect to. We'll reply within a working day with a plan and a rough cost.
sales@softfix.in
Phone
+91 81890 10044
Address
1st Floor, CP/140, Viraj Khand-4, Gomti Nagar, Lucknow, Uttar Pradesh 226010
to help our experts understand your business objectives and create your customized plan.
